Frequently Asked Questions
General Questions
What is Rejuvenessence?
Rejuvenessence is a luxury event venue and spa offering a curated range of wellness treatments, spa experiences, and private event packages. We are dedicated to providing a premium, restorative environment for individuals, couples, and groups.
Where are you located?
Please visit our Booking page or contact us directly for our location details and directions.
How do I get in touch with you?
You can reach us through our contact form on the website, by email, or by phone. Our team is happy to assist with any inquiries.
Bookings & Appointments
How do I book a spa service or event?
You can book directly through our Booking page. Select your preferred service, date, and time, and follow the prompts to confirm your appointment.
Do you require a deposit to secure a booking?
Yes, a deposit of $750 is required at the time of booking to secure your appointment or event reservation.
What is your cancellation policy?
We kindly ask for at least 2 weeks' notice for cancellations or rescheduling. Cancellations made within 2 weeks of the appointment may result in forfeiture of the deposit. Please contact us directly for special circumstances.
Can I book for a group or private event?
Absolutely! We offer tailored packages for groups, corporate events, bridal parties, and private celebrations. Visit our Event Packages page or contact us to discuss your needs.
Spa Services
What types of spa services do you offer?
We offer a wide range of luxury wellness treatments including massages, facials, body wraps, and more. Browse our full menu of services on the booking page.
Should I arrive early for my appointment?
We recommend arriving 10–15 minutes before your scheduled appointment to allow time to check in, change, and begin your relaxation journey.
What should I wear or bring?
Comfortable clothing is recommended. We provide robes, slippers, and all necessary amenities during your visit. Please leave valuables at home.
Are your services suitable for all skin types?
Yes, our therapists are trained to customize treatments for all skin types and sensitivities. Please inform us of any allergies or medical conditions at the time of booking.
Gift Cards
Do you offer gift cards?
Yes! Our gift cards make the perfect present for any occasion. You can purchase them directly from our Gift Cards page.
Can gift cards be used for any service?
Gift cards can be applied toward any spa service or event package. They do not expire and hold their full value until redeemed.
Payments & Pricing
What payment methods do you accept?
We accept all major credit and debit cards, as well as gift cards purchased through our website. Additional payment options may be available — please inquire at the time of booking.
Are prices listed on your website?
Pricing for our services and packages is available on the booking page. For custom event packages, please contact us for a personalized quote.
Health & Safety
Do you accommodate clients with medical conditions or disabilities?
We strive to make Rejuvenessence accessible and welcoming to all guests. Please contact us in advance so we can make appropriate accommodations for your visit.
Are your products and treatments safe during pregnancy?
Some treatments may not be suitable during pregnancy. Please inform us when booking and our team will recommend the most appropriate services for you.